Return & Refund Policy

We offer a strict 2-day (48 hours) return policy from the time of delivery. Returns are only accepted in very limited circumstances as outlined below.

It is the customer's responsibility to thoroughly inspect and check the product at the time of delivery. Once the product is received, the customer must:

• Inspect the product for any physical damage, dents, or scratches before accepting delivery
• Power on the product and verify basic functionality in front of the delivery person
• Check that all accessories, manuals, warranty cards, and parts are included
• Report any issues immediately to our WhatsApp (0320-2785197) with photo/video evidence

Returns are accepted only under the following very strict conditions:

• The return request must be made within 2 days (48 hours) of delivery — no exceptions
• The product must have a confirmed manufacturing defect that was not visible during delivery inspection
• The product must be in 100% original condition — unused, uninstalled, with original packaging, all accessories, manuals, and warranty cards intact
• Clear photo and video evidence of the defect must be provided
• The original receipt or order confirmation must be presented
• The product must be verified as defective by our technical team or the brand's service team

Non-Returnable Items (No Returns Under Any Condition)

• Products where the issue was not reported at delivery time and the delivery was accepted without objection
• Products damaged due to customer misuse, negligence, improper handling, or voltage/electrical issues
• Products with broken seals, missing packaging, or removed stickers/labels
• Products that have been installed, used, or connected to power supply (beyond delivery inspection)
• Products returned after 2 days (48 hours) of delivery — no exceptions
• Change-of-mind returns — we do not accept returns because the customer changed their mind, found a better price, or no longer wants the product
• Products with minor cosmetic differences from website images that do not affect functionality

Once your return is approved:

1. Our team will arrange pickup of the product from your location (within Lahore) or provide return shipping instructions (outside Lahore). Product pickup/return shipping charges will be borne by the customer.
2. The product will be inspected upon receipt at our warehouse
3. If the return is verified and approved, your refund will be processed within 5-7 business days
4. Refunds will be issued via the original payment method:
   • COD orders: Refund via JazzCash, EasyPaisa, or bank transfer
   • Online payments: Refund to the original payment account

Instead of a refund, you may opt for a product exchange:

• Exchange with the same product (replacement unit)
• Exchange with a different product of equal or higher value (you pay the difference)
• Exchanges are subject to stock availability
• Exchange requests follow the same 2-day window and conditions as returns

For products beyond the 2-day return window that develop issues covered under warranty:

• Warranty claims are handled through the respective brand's authorized service centers
• We will assist you in locating and connecting with the nearest authorized service center
• Warranty coverage, duration, and terms are as specified by the product manufacturer
• Keep your warranty card and purchase receipt safe for all warranty claims

Brand Warranty Coverage